What happens if my Amazon package is stolen?

If your Amazon package shows as delivered but is missing, it may have been stolen or misdelivered. Amazon often helps with a replacement or refund, but the outcome depends on the order, seller, and your claim history.

What to do first

• Check the tracking page and delivery photo.
• Look around your home, mailbox, porch, and common drop-off spots.
• Ask neighbors, building staff, or anyone who may have accepted it.
• If it was just marked delivered, wait a short time; packages sometimes arrive later the same day.

Then contact Amazon

• Go to Your Orders.
• Select the order and choose Problem with order or Contact Us.
• Report the package as missing and request help.

If it was a third-party seller

• Contact the seller first.
• If it isn’t resolved, eligible orders may be covered by Amazon’s A-to-z Guarantee.

If theft is likely

• Amazon may ask for extra verification, and sometimes a police report number for higher-value items.
• Repeated claims can face more review.

To prevent it next time

• Use Amazon Locker or another secure pickup point.
• Add delivery instructions.
• Use a more secure delivery option if available.