How do I return something from TikTok Shop?

To return something from TikTok Shop, use the TikTok app:

1. Open TikTok and go to Profile.
2. Tap the menu in the top-right corner, then open Orders or My Orders.
3. Find the order and select the item you want to return.
4. Tap Return/Refund.
5. Choose the reason for the return and follow the prompts.
6. If TikTok asks for evidence, upload photos or a video, especially for damaged or defective items.
7. Follow the return instructions shown for that order. TikTok may provide a prepaid shipping label, a QR code for drop-off, or other shipping instructions depending on the order and location.
8. Send the item back within the return window shown in the app. Return windows can vary by item, seller, and region, so check the order details for the exact deadline.

After the seller or warehouse receives the item and the return is approved, your refund is usually sent back to your original payment method.

Tip: return policies and exact steps can change, so check the specific order’s return policy in TikTok Shop before you ship anything.