How do I return an eBay item that was not as described?

If you received an eBay item that’s damaged, faulty, or not as described, start a return through eBay’s Money Back Guarantee. In many cases, this protection applies even if the seller’s listing says “No Returns” when the item does not match the description.

What to do:

1. Go to your Purchase History and find the order.
2. Choose “Return this item” or the option to report a problem with the order.
3. Select the reason that best matches the issue, such as “Doesn’t match description or photos,” “Arrived damaged,” or “Wrong item sent.”
4. Add a short explanation and upload photos if you have them.
5. Submit the request and follow eBay’s instructions.

If the seller responds, they may offer a refund, return label, replacement, or another resolution. If the issue isn’t resolved, eBay may let you ask them to step in through the case.

Important note: return rules, deadlines, and who pays return shipping can depend on the item, the listing, and eBay’s current policies, so check the return case details in your eBay account for the exact timing and instructions. If you want, I can also give you a very short version you can use in the app right now.