Can you return a Best Buy Canada open box laptop?

Yes—if the laptop was sold by Best Buy Canada (including an Open Box item), it is generally returnable under Best Buy Canada’s standard return policy for laptops. For laptops, the return window is typically 14 days, so it’s best to act quickly.

To qualify for a full refund or exchange, you should return it with the original box, all accessories, and make sure it has been factory reset. You’ll also need your receipt or order confirmation.

If the laptop was sold and shipped by a Marketplace seller on BestBuy.ca, that seller’s return policy applies instead, and the return process may be different from a regular Best Buy return.

If you ordered online, Best Buy Canada may also allow returns by mail using a return shipping label, depending on the item and order details. Since return rules can change, check the current Best Buy Canada return policy or your order page before heading in.